ey Responsibilities H
ospitality and Guest Service -
- rovides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room. -
- ollows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate. -
- elivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge. -
- nhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You. -
- ses proper procedures to ensure the accuracy of every order for every guest. -
- nsures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru. -
- aintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs. -
- romptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue. -
- istens carefully to guests and apologizes for the experience in the case of a complaint. Store Operations -
- ollows all Operations standards and guidelines for preparation of products according to training and instructional materials provided. -
- repares all products as required, following the order monitor to ensure the accuracy of every order. -
- ommunicates showcase and product needs to ensure proper product availability for guests. -
- egularly takes temperatures of the required products and records in the Time & Temperature Log. Policies and Procedures -
- articipates in and attends all store meetings and other related functions. -
- ollows all restaurant policies, procedures and standards. -
- aintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant. -
- ollows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager. Cashiering -
- eceives payment by cash, credit cards, vouchers or automatic debits. -
- ssue receipts, refunds, or change to the customers correctly. -
- ount money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change. -
- aintain clean and orderly checkout areas. Health & Safety -
- orks in compliance with occupational health and safety legislation. -
- nows, understands and follows safe work practices and procedures. -
- ses or wears personal protective equipment or clothing as required. -
- eports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner. -