Service Crew

Full job description

  • he position is responsible for generating sales and deliver customer service at its best. -
  • support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team.


  • K

ey Responsibilities H
ospitality and Guest Service -

  • rovides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room. -
  • ollows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate. -
  • elivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge. -
  • nhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You. -
  • ses proper procedures to ensure the accuracy of every order for every guest. -
  • nsures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru. -
  • aintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs. -
  • romptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue. -
  • istens carefully to guests and apologizes for the experience in the case of a complaint. Store Operations -
  • ollows all Operations standards and guidelines for preparation of products according to training and instructional materials provided. -
  • repares all products as required, following the order monitor to ensure the accuracy of every order. -
  • ommunicates showcase and product needs to ensure proper product availability for guests. -
  • egularly takes temperatures of the required products and records in the Time & Temperature Log. Policies and Procedures -
  • articipates in and attends all store meetings and other related functions. -
  • ollows all restaurant policies, procedures and standards. -
  • aintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant. -
  • ollows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager. Cashiering -
  • eceives payment by cash, credit cards, vouchers or automatic debits. -
  • ssue receipts, refunds, or change to the customers correctly. -
  • ount money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change. -
  • aintain clean and orderly checkout areas. Health & Safety -
  • orks in compliance with occupational health and safety legislation. -
  • nows, understands and follows safe work practices and procedures. -
  • ses or wears personal protective equipment or clothing as required. -
  • eports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner. -

Send listing report

You already reported this listing

This is private and won't be shared with the owner.



Similar Listings

No similar listings were found



Sign in

Send Message

My favorites

Application Form

Claim Business